Last Updated: [June, 2026]

This Privacy Policy applies to the official global website (the “Site”) operated by Zhejiang Chaoqian Telecommunication Technologies CO., LTD., a communication equipment manufacturing enterprise (hereinafter referred to as “we”, “us”, or “our”). This Policy governs the collection, storage, use, disclosure, transfer, and protection of personal information of all visitors, customers, distributors, suppliers, and business partners (collectively “you” or “users”) who access and use our Site and related online services.

As a global communication equipment manufacturer focusing on the research, development, production and sales of communication hardware equipment, network devices and supporting technical services, we strictly comply with the EU General Data Protection Regulation (GDPR 2016/679), California Consumer Privacy Act (CCPA/CPRA), Personal Information Protection Law of the People’s Republic of China, and other applicable data protection laws and regulations of countries and regions where we operate globally. This Policy aims to transparently explain our data processing practices and protect your legitimate privacy rights.

 

1.Definitions

1.1 Personal Information: Refers to any information that can directly or indirectly identify an individual, including but not limited to name, job title, company information, contact phone number, email address, IP address, browsing records, and other identifiable personal data stipulated by applicable laws.

1.2 Data Subject: Any natural person whose personal information is processed by us through the Site or business cooperation channels.

1.3 GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

1.4 CCPA/CPRA: California Consumer Privacy Act and California Privacy Rights Act, applicable to residents of the State of California, United States.

 

2.Personal Information We Collect

We only collect necessary personal information for legitimate business and service purposes, and will not collect sensitive personal information without your explicit consent. The information we collect mainly includes:

2.1 Information You Voluntarily Submit

When you register an account, submit inquiry forms, apply for technical support, participate in business cooperation negotiations, subscribe to industry newsletters, or contact our customer service via the Site, we will collect your submitted information: full name, corporate affiliation, job position, email address, contact phone number, business demand description, and other business-related information.

2.2 Automatically Collected Technical Information

When you browse and access our Site, we automatically collect basic technical data through server logs and cookie technologies to ensure website operation and optimize user experience: device model, operating system, browser type, IP address, access time, page browsing records, click behavior, and website access duration. This information is mainly used for website security maintenance, fault diagnosis, and user behavior analysis.

2.3 Business Cooperation Related Information

For existing and potential customers, distributors, and supplier partners, we may collect business contact information of corporate representatives to carry out order docking, technical service support, after-sales maintenance, and daily business communication.

 

3.Purposes of Processing Your Personal Information

We process your personal information only for legitimate, specific, explicit and necessary purposes, and will not further process the data in a manner incompatible with the original purposes. The main processing purposes are as follows:

3.1 To provide you with official website access, product display, technical consultation, business inquiry reply and other basic online services;

3.2 To carry out business communication, cooperation negotiation, order processing, technical support and after-sales service for communication equipment products;

3.3 To maintain the normal operation, security monitoring and performance optimization of the Site, prevent network attacks, fraud and illegal access behaviors;

3.4 To send you industry dynamics, product updates, technical documents and service notifications that you have subscribed to;

3.5 To comply with legal obligations, regulatory requirements, industry standards and internal management specifications, and respond to legal investigations and official inquiries;

3.6 To conduct data analysis to optimize our product design, service process and website user experience.

 

4.Cookies and Similar Technologies

Our Site uses cookies, web beacons and other similar tracking technologies to improve browsing experience and collect anonymous access data. Cookies are small text files stored on your device when you visit the website.

We use necessary cookies to ensure the basic functions of the website work normally; functional cookies to record your browsing preferences; and analytical cookies to count website traffic and optimize operation effects. You can adjust your browser settings to accept, reject or clear cookies at any time. Disabling partial cookies may affect the normal use of some functions of the Site, but will not hinder your basic browsing rights.

 

5.Sharing, Disclosure and Transfer of Personal Information

We will never sell, rent or trade your personal information for commercial profit. We only share or disclose your information in the following legitimate scenarios:

5.1 Authorized Sharing: With your explicit consent or authorization, we share your information with our authorized distributors, service providers and cooperative institutions to complete business cooperation and service delivery;

5.2 Service Provider Processing: We may entrust professional third-party service providers (such as website operation, cloud server, data security service providers) to process data on our behalf. We will sign strict data protection agreements with third parties to restrict their data processing behaviors and ensure data security;

5.3 Legal Disclosure: We may disclose your information in response to legal procedures, judicial orders, government regulatory requirements, or to protect our legitimate rights and interests, user safety and public interests;

5.4 Corporate Restructuring: In case of corporate merger, acquisition, asset transfer or restructuring, the involved user data will be transferred as part of corporate assets, and the successor will continue to assume the privacy protection obligations stipulated in this Policy.

 

6.Cross-Border Data Transmission

As a global communication equipment manufacturer, our business covers multiple countries and regions. Your personal information may be transmitted to and stored in countries/regions outside your resident country for global business operation and technical service support.

We will strictly abide by global cross-border data transmission rules: transmit data to jurisdictions with sufficient data protection certification recognized by relevant regulatory authorities; for regions without sufficient protection certification, we will sign standard contractual clauses (SCCs) approved by the European Commission and Chinese regulatory authorities, conduct data security assessment in advance, and adopt encryption, access control and other technical measures to fully protect your personal information security.

 

7.Data Storage and Security Protection

7.1 Data Storage Period

We only retain your personal information within the shortest period necessary to achieve the above processing purposes. Generally, we will retain business and website access data during the business cooperation cycle and valid service period. After the data is no longer needed, we will completely delete, destroy or anonymize the data in accordance with internal specifications and legal requirements. For data that needs to be retained due to legal compliance and dispute resolution, we will isolate and protect it separately.

7.2 Security Measures

We have established a comprehensive data security management system in line with ISO/IEC 27701 and industry data security standards for communication equipment manufacturing. We adopt technical measures such as data encryption, access permission control, security audit, network protection and disaster recovery backup, as well as institutional measures such as employee confidentiality training and data access management to prevent unauthorized access, disclosure, tampering, loss and misuse of your personal information.

 

8.User Rights

In accordance with applicable global data protection laws, you have the following rights to your personal information:

8.1 Right of Access: You have the right to inquire and obtain a copy of your personal information stored by us;

8.2 Right of Rectification: You can request us to correct inaccurate, incomplete or outdated personal information;

8.3 Right to Erasure: You can request us to delete your personal information when the data is no longer necessary for the original purpose, you withdraw consent, or the data processing violates legal provisions;

8.4 Right to Restrict Processing: You have the right to request us to suspend data processing under legal circumstances;

8.5 Right to Data Portability: You can request us to provide your personal information in a readable and transmissible format for data transmission to other data controllers;

8.6 Right to Withdraw Consent: You can withdraw your previously granted consent for data processing at any time. The withdrawal of consent will not affect the legality of processing behaviors before withdrawal;

8.7 Right to Lodge a Complaint: You have the right to lodge a complaint with the local data protection regulatory authority if you believe our data processing behaviors violate relevant laws.

 

9.Protection of Minors’ Information

Our Site and services are oriented to enterprise business users and adult professionals in the communication equipment industry. We do not intentionally collect personal information of minors under the age of 18. If we accidentally obtain minor personal information, we will immediately delete the relevant data after discovery. If you are the guardian of a minor and find that we have collected minor information, please contact us in a timely manner, and we will handle it in accordance with legal requirements.

 

10.Updates to This Privacy Policy

We reserve the right to update and revise this Privacy Policy in a timely manner in accordance with legal updates, business adjustments and service optimization needs. Any revised Policy will be published on the official Site with an updated revision date. The updated Policy will take effect immediately after publication. Your continued access to and use of the Site after the update constitutes your acceptance of the revised Policy terms.

 

11.Contact Us

If you have any questions, suggestions, complaints or rights exercise demands regarding this Privacy Policy and our personal information processing practices, please contact us through the following ways:

Data Protection Officer (DPO)

Email: sale@chaoqian.com

Company Address: No.8 Zhongyuan Road, Shifeng District, Tiantai, Zhejiang, China

We will respond to your legitimate request within 30 working days after receiving your application.